| Orders Before 3:00pm * | ||
|---|---|---|
| Order Placed | Delivery Service | When Will It Arrive? |
| Monday | Next Working Day (Zone A + B) | Tuesday |
| Tuesday | Next Working Day (Zone A + B) | Wednesday |
| Wednesday | Next Working Day (Zone A + B) | Thursday |
| Thursday | Next Working Day (Zone A + B) | Friday |
| Friday | Next Working Day (Zone A + B) | Monday |
|
*Available for all stocked items* Orders after 3pm will be a 2 day delivery service |
||


| Orders After 3:00pm | ||
| Order Placed | Delivery Service | When Will It Arrive? |
| Monday | 2 Day (Zone 1 + 2) | Wednesday |
| Tuesday | 2 Day (Zone 1 + 2) | Thursday |
| Wednesday | 2 Day (Zone 1 + 2) | Friday |
| Thursday | 2 Day (Zone 1 + 2) | Monday |
| Fri, Sat, Sun | 2 Day (Zone 1 + 2) | Tuesday |
| *Available for all stocked items* | ||
Delivery Charges
Most orders over £100+vat will receive free next day delivery.
Most orders under £100+vat will result in a £5.95 charge.
Please Note:
- Delivery charges are calculated during the checkout process.
- Some bulky / multi-parcel orders may incur a delivery surcharge, such as pallet deliveries.
If a surcharge is required, we will contact you after you have placed your order. - Free delivery only applies to Zone A & B locations. Zones C + D will incur a fee.
- Free standard delivery is only available on online orders which are less than one standard UK Pallet size (1200 x 1000mm). If it is over this size, you will be contacted with a delivery price.
Saturday Deliveries
Saturday deliveries are available and will incure extra delivery charges.
Order before 3.00pm on Friday.
Please Note:
- You can confirm your preferred delivery method at the checkout.
- Please check if this service is available in your area in the zones & prices section.
Click & Collect
All locally stocked items are available for click and collect at our Trade Counter.
Click and collect is free of charge and available Monday to Friday 9:00am to 4:00pm
Please Note:
- Our items will be picked and ready for collection within 90 minutes after the order is placed.
- If it's your first order with Frasar Direct, you may be asked to provide ID upon collection.
- This service is only available for locally stocked items.
Same Day Delivery
Same Day Delivery may be available for all locally placed orders.
Please Note:
- This is dependent on if the product(s) are in stock at our local warehouse.
- Please contact us on 0113 2853 737 to check eligibility
Additional Shipping Options
| Service Description | Zone A | Zone B | Zone C (48hr Delivery) | Zone D (72hr Delivery) | ||||
| Orders Under £100* | Orders Over £100* | Orders Under £100* | Orders Over £100* | Orders Under £100* | Orders Over £100* | Orders Under £100* | Orders Over £100* | |
| Standard Untracked Delivery (3-5 Days)** | £5.95 | N/A | £5.95 | Free | N/A | N/A | N/A | N/A |
| Express DHL Tracked Next Day Delivery | £7.95 | Free | £7.95 | Free | £18.50 | £11.95 | £19.95 | £12.95 |
| Express DHL Oversized Tracked Delivery | £9.95 | £2.95 | £9.95 | £2.95 | £21.50 | £14.95 | £22.95 | £15.95 |
| DHL Tracked Next Day by 10:30am | £16.50 | £10.95 | £16.50 | £10.95 | N/A | N/A | N/A | N/A |
| DHL Oversized Tracked Next Day by 10:30am | £19.50 | £13.95 | £19.50 | £13.95 | N/A | N/A | N/A | N/A |
| DHL Tracked Saturday Delivery | £19.50 | £12.95 | £19.50 | £12.95 | N/A | N/A | N/A | N/A |
| DHL Oversized Tracked Saturday Delivery | £22.95 | £15.95 | £22.95 | £15.95 | N/A | N/A | N/A | N/A |
|
Context |
||||||||
|
* Thes Shipping Costs are Exclusive of VAT |
||||||||
|
** Not Available for Prohibited Items (E.g. Sharp, Flammable, Hazardous, Oversized, Pesticides) |
||||||||
Fees for Returns
| Returns | |
| In the event that you require Frasar Direct to collect an order from you the following charges will apply | |
| Correct product(s) ordered, Incorrect product(s) sent | No Charge |
| Product(s) received damaged* | No Charge |
| Order lost by carrier* | No Charge |
| Order delivered to wrong address by carrier | No Charge |
| Incorrect product(s) ordered | £15.00 + VAT Charge *** |
| Product(s) no longer required | £15.00 +VAT Charge *** |
| Order delivered to wrong address but address specified by retailer | £15.00 +VAT Charge |
| Context | |
| * Must be reported within 3 days of delivery | |
| ** Must be reported within 5 working days of non-delivery | |
| ***These charges are in addition to any collection or re-delivery charges | |