Our Central Sales and Support office is open Monday to Friday 8:00am to 5:00pm. Our website is open for orders 24 hours a day, 365 days a year.

We are located in between Leeds & Bradford off the M62 at Junction 26 in Cleckheaton. Unit 32, Acorn Business Centre, Balme Road, Cleckheaton, BD19 4EZ.

Click and collect is free of charge and available Monday to Friday 9:00am to 4:00pm. Depending if stock is available, you can click and collect from the Trade Counter. Your items will be ready for collection 60 minutes later. If it’s your first purchase with Frasar Direct, you may be asked to provide ID upon collection.

You can either contact us via telephone on 0113 2853 737 or email us at sales@frasardirect.co.uk.  

All orders over £50.00+vat will receive free next day delivery. Orders under £50.00+vat will result in a £7.95 charge. Before 10am, before noon or Saturday deliveries are also available. Check out our delivery page for full details.

All orders must be placed by 3pm to be dispatched that day. Next day is regarded as ‘next working day’ ie. Monday to Friday, and applies to items in stock.

Saturday deliveries are available but will incur extra delivery charges. You have the option to confirm your delivery method at the checkout.

For all good sends by FedEx, you will receive an email once it has been dispatched with an online tracking link showing you the location of your parcel. If your goods have been sent by our local delivery vehicle, please call customer services on 0113 2853 737 to check the status.

All delivered parcels require a signature from the recipient. If there is nobody in at the address, a card will be left confirming the attempted delivery. There will also be a contact telephone number for rearranging a convenient delivery date. Another option is you can collect the parcel from your local Carrier Depot. Please note if you have purchased a knife online, you may also need to provide ID to prove you are aged 18 or over.

Payment online can be made by credit card, debit card or PayPal. 30-day accounts are also available. 0% finance enables you to confidently invest in new equipment.

If you would like to apply for a Trade Account with 30-day credit terms, please print and fill out the account application form and return it by post to – Accounts Department, Frasar Ltd, Unit 32, Acorn Business Centre, Balme Road, Cleckheaton, BD19 4EZ. All account applications are subject to status.

Once you checkout, you will see that your promotion code has been taken off the total.

I have forgotten my password and can’t get into my account, what should I do?
Click on the forgotten password link and enter your email address. You will receive an email with instructions on how to reset your password.

Subscribed customers will receive occasional emails receiving the latest offers, products and events. If you wish to stop receiving these emails at any time, you can unsubscribe at the bottom of the email. Please allow 24 hours for this to process. If you would like to subscribe to our newsletters, please click ‘send me deals’ above the footer.

At Frasar Direct we respect your privacy and are committed to protecting your personal data. We do not rent or sell your information on to other companies. All your details are kept confidential. 

Click onto ‘Your Account’ and ‘Account Users’. This then gives you the option to send an invitation email to the new user. The invitation is only valid for seven days. You can revoke their access at any time.

Click onto ‘Your Account’ and ‘Address Book’. This then gives you the option to add a new shipping address which can be made the primary delivery address.

All our goods are covered by the standard manufactures warranty. 

All our images on the website are either from manufacturer’s stock images or images we have taken ourselves. Sometimes, manufacturers alter their products slightly. If the change is significant, we usually upload a new image. However, if the item is incorrect – please contact our Central Sales and Support Team.

Our stock levels and availability are linked to our computerised stock control system, so updates are made hourly so you can be confident that if we say it's in stock it is in stock. There are however very occasional times when there is a larger than normal demand for certain items and something is therefore out of stock.

We offer a 30-day returns policy from the date of purchase. To be eligible for a return, the item(s) must be in a new and unused condition, with all original tags and packaging intact. We must receive the item(s) back within the 30 day period for the refund to be eligible. Items that have been used or damaged will be considered not resalable, and we reserve the right to refuse the return on that basis.

To initiate a return, fill out our returns form and send this back with your item(s) to the address listed below. Please note that we cannot be held responsible for lost returns if the item is being sent by yourself, so we recommend using a tracked shipping method.

Unit 32, Acorn Business Centre, Balme Road, Cleckheaton, BD19 4EZ.

If the item you received is faulty, we apologize for the inconvenience. In such cases, we will cover the cost of the return shipping and arrange for a collection at a time convenient for you. Please contact our customer service team immediately, providing details of the issue, and we will assist you in resolving the problem promptly. 

If an error occurred on our part, we apologize for the inconvenience. In such cases, we will cover the cost of the return shipping and arrange for a collection at a time convenient for you. Please contact our customer service team immediately, providing details of the issue, and we will assist you in resolving the problem promptly.