Terms and Conditions
About us:
Frasar Ltd, trading as Frasar Direct (Company Number: 12748222) and (VAT No: 393021709). Our trading address is Unit 32, Acorn Business Centre, Balme Road, Cleckheaton, BD19 4EZ.
Your Status:
By placing an order through our site, you warrant that:
You are legally capable of entering into binding contracts; and you are 18 years of age or over; and that you accept our Terms and Conditions as set out herein.
Payment:
Visa Credit, Visa Debit, Visa Electron, Switch, MasterCard, PayPal, Digital Wallets & Retail Finance are accepted as methods of payment. All transactions are in pounds sterling unless otherwise stated.
Finance:
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
Pay Later
Pay in 3
Financing
Further information and Klarna’s user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
Delivery:
When you place an order for items on our website, the delivery cost will be automatically calculated. Our primary goal is to maintain inventory either in our warehouse or with our suppliers to facilitate swift delivery. At Frasar Direct, we make every effort to dispatch orders within two working days. In certain instances where stock is held by our suppliers, shipping may take an additional day. Once orders are dispatched, you will promptly receive an email or SMS notification confirming that your goods are en-route to you. We kindly request that you allow up to five working days for delivery. If you have not received your delivery within this timeframe, please reach out to our customer service team for assistance. You will receive a tracking number along with your order and you can use this to track the status of your delivery. If you have any queries relating to the delivery of your order, please email us at sales@frasardirect.com.
Stock availability:
We strive to maintain inventory or availability for all the items we advertise for sale. However, there may be instances where this is not possible, often due to production challenges, unexpected high demand, or other unforeseen circumstances. If a product becomes unavailable for any reason, we will promptly reach out to you. We will inquire whether you would prefer us to provide a suitable alternative product or provide an estimated delivery date for the originally ordered item. We will only proceed with supplying an alternative product if we receive explicit instructions from you to do so. Should you choose not to opt for an alternative product, we will issue a full refund, including the product's full value and any applicable carriage charges.
Pricing:
Our prices are quoted both inclusive and exclusive of VAT. The sole potential additional charge beyond the quoted item price is the carriage charge. The VAT portion for each purchase is clearly itemized on the invoice provided to you.
Our website features a wide array of products, and despite our diligent efforts, there is a possibility that some products listed on our site may have incorrect pricing. As part of our dispatch procedures, we typically verify prices. If the correct price of a product is lower than our stated price, we will charge you the lower amount when dispatching the product.
Should a product's correct price be higher than the price shown on our site, we will usually, at our discretion, either contact you for instructions before dispatching the product or reject your order, notifying you of the rejection. We are not obligated to supply the product to you at the incorrect (lower) price, even after sending you a Dispatch Confirmation, if the pricing error is obvious and unmistakable, and if you could reasonably have recognized it as a pricing mistake.
Guarantees & Warranties:
As a testament to our dedication to quality, we offer a one-year warranty on all Hand Tool products featured on this website, contingent upon their correct and proper usage at all times. It's worth noting that, in numerous instances, owing to the exceptional quality of our products, manufacturers provide extended warranties for their items. As for Power Tools, Frasar adheres strictly to the manufacturers' guidelines. Should your power tool encounter any issues, please consult the warranty page on our website for guidance. It's important to emphasize that Frasar operates as a trade supplier, and consequently, all transactions are regarded as intended for trade use.
Cooling off period
You may, if you wish, cancel an unopened order for any reason within 14 working days starting on the day after you receive the goods. To do this you will need to notify us by writing specifying the order number of the order to be cancelled. If you do this we will ask you to pay the cost of returning the goods to us unless otherwise agreed, apart from this, the whole of your money will be returned (Excluding Shipping) to you within 30 days of such cancellation.
Returns & Refunds : Items not required, delivered damaged, is unwanted or you've ordered the wrong item:
All return requests need completed using the Returns Form which can be found in the returns section.
Any damaged items should be reported within 24h of delivery.
Incorrectly supplied items
If you have received the incorrect item or you are missing items from your order, please inform us within 24 hours of receipt by emailing us to Sales@frasardirect.com, or the returns section for those that checked out as guests here.
If your item becomes faulty:
It is advisable to contact the product manufacturer direct to register your fault with their Faulty and Service / Repair helpline - please remember to register your item on the manufacturer’s website for the additional 2 years warranty. We do not accept returns of damaged or faulty items regardless of timescale. These will always need to be taken to an authorised repair agent or the manufacturer.
Power Tool products designed for professional use are not subject to the terms of consumer rights.
Acceptance of Goods:
The Buyer will sign for the Goods on delivery or collection. The Buyer shall be deemed to have accepted the Goods 24 hours after delivery to the Buyer. After acceptance the Buyer shall not be entitled to reject goods which were not in accordance with the contract.
Written communications:
Relevant laws mandate that certain information or communications we send to you must be in written form. By using our website, you acknowledge and accept that our primary mode of communication with you will be electronic. We will reach out to you via email or share information by posting notices on our website. For the purpose of contractual agreements, you consent to this electronic method of communication, recognizing that all contracts, notices, information, and other communications we provide to you electronically adhere to any legal requirements specifying written communications. It's important to note that this condition does not diminish your statutory rights.
Notices:
All notifications from you to us must be directed to Frasar Direct at Unit 32, Acorn Business Centre, Balme Road, Cleckheaton, BD19 4EZ. We may provide notifications to you using the email or postal address you supplied during your order placement, or through any other means outlined in the previous section titled 'Written communications.' Notice will be considered received and effectively delivered immediately upon being posted on our website, 24 hours after sending an email, or three days after mailing a letter. In demonstrating the proper service of any notice, it will be sufficient to establish, in the case of a letter, that it was correctly addressed, stamped, and placed in the postal system, and, in the case of an email, that it was sent to the designated email address of the recipient.
Transfer of rights and obligations:
The contract between you and us holds legal validity for both parties, as well as our respective successors and assigns. You are not permitted to transfer, assign, encumber, or otherwise convey a Contract, or any of the associated rights or obligations, without obtaining our prior written consent. On the other hand, we reserve the right to transfer, assign, encumber, subcontract, or otherwise convey a Contract, as well as any of our associated rights or obligations, at any point during the duration of the Contract.
Events outside our control:
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control 'Force Majeure' Event. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following Strikes, lock-outs or other industrial action Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster communicated to you in writing in accordance with these terms and conditions. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. Impossibility of the use of public or private telecommunications networks. The acts, decrees, legislation, regulations or restrictions of any government. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure. Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
Waiver:
If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with these terms and conditions.
Severability:
If any of these Terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
Entire agreement:
We intend to rely on these terms and conditions and any documents explicitly referenced within them concerning the subject matter of any Contract. While we take responsibility for statements and representations made by our duly authorized agents, please ensure that any deviations from these terms and conditions are confirmed in writing.
Our right to modify these terms and conditions: We retain the right to revise and amend these terms and conditions periodically to account for changes in market conditions affecting our business, advancements in technology, alterations in payment methods, modifications in relevant laws and regulatory requirements, and adjustments in our system's capabilities or any other alterations. You will be bound by the policies and terms and conditions that are in effect at the time you place an order with us, unless any changes to these policies or terms and conditions are mandated by law or a governmental authority (in which case such changes will apply to previously placed orders), or if we notify you of changes to these policies or terms and conditions before sending you the Dispatch Confirmation (in such cases, we assume that you have accepted the changes to the terms and conditions unless you notify us to the contrary within seven working days of receiving the Products).
Contract Information and Governing Law: A Contract is established between you and Frasar Direct only after you have received confirmation that your order has been dispatched, and you have been notified of the order/dispatch number on the screen and via email.
Copyright:
You are authorized to duplicate and print all or a portion of this website solely for the purpose of placing an order with Frasar Direct. Any alternative use or replication of this website or any of its elements is strictly forbidden unless prior written consent is obtained from Frasar Direct.
Disclaimer:
While every effort has been made to maintain the accuracy of the information provided on this website, please note that pricing information may change without prior notice. Frasar Direct does not make any representations or warranties, whether explicit or implied, regarding the accuracy, completeness, or currentness of the information available on this website, as well as any products, information, materials, or content presented herein. This disclaimer extends to all aspects of the website and its offerings, including but not limited to warranties of merchantability and fitness for a specific purpose, without in any way diminishing or compromising your statutory rights.
Our Liability:
1) We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
2) Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
3) This does not include or limit in any way our liability:
a) For death or personal injury caused by our negligence;
b) Under section 2(3) of the Consumer Protection Act 1987;
c) For fraud or fraudulent misrepresentation; or
d) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability,
4) We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to:
a) loss of income or revenue
b) loss of business
c) loss of profits or contracts
d) loss of anticipated savings
e) loss of data, or
f) waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise even if foreseeable]; provided that this clause D shall not prevent claims for loss of or damage to your tangible property that fall within the terms of clause A or clause B or any other claims for direct financial loss that are not excluded by any of categories (a) to (f) inclusive of this clause D.
Statutory Rights:
Your Statutory Rights are unaffected by anything appearing in these terms and conditions.
